Beckenham Man and Van Terms and Conditions

These Terms and Conditions set out the basis on which Beckenham Man and Van provides man and van, removals and related services within the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Client means the individual, company or organisation booking or receiving the services.

Services means any removal, man and van, collection, delivery, transport, packing, loading, unloading, or related services provided by us.

Vehicle means any vehicle used by us in the provision of the services.

Goods means any items, belongings, furniture, boxes, equipment or other property transported or handled by us on behalf of the client.

Contract means the agreement between the client and us for the supply of services, incorporating these Terms and Conditions.

We, us and our means Beckenham Man and Van.

2. Scope of Services

We provide man and van and removal services for domestic and commercial clients, including the loading, transport and unloading of goods. Services are typically provided within the local area and surrounding regions, with longer distance journeys available by prior arrangement.

The exact scope of services to be provided, including collection and delivery addresses, timings, number of porters, size of vehicle and any additional requirements, will be set out or agreed at the time of booking.

3. Booking Process

3.1 Bookings may be made by the client through our accepted booking channels as advised from time to time. All bookings are subject to availability and acceptance by us.

3.2 When requesting a quotation, the client must provide accurate and complete information about the location, property access, number and type of items, special handling requirements, and any other relevant details that may affect the service, time required or price.

3.3 A booking is only confirmed once we have accepted the booking and, where applicable, the client has paid any required deposit. Until then, any quotation or provisional booking is an invitation to treat and not a binding contract.

3.4 The client is responsible for checking the details of the booking confirmation and must notify us promptly of any errors or omissions. Changes requested after the booking has been confirmed may affect the price and our ability to provide the services at the requested date and time.

3.5 We reserve the right to refuse any booking where, in our reasonable opinion, the requested service is unsafe, unlawful, impractical, or beyond our resources or insurance cover.

4. Pricing and Quotations

4.1 Prices may be based on hourly rates, fixed fees, or a combination, as advised at the time of quotation. Quotations are typically based on the information supplied by the client and are valid for a limited period as stated in the quotation or, if not stated, for 30 days.

4.2 Quotations do not include additional charges that may arise from factors not disclosed at the time of booking, including but not limited to restricted access, waiting times, additional items, parking fees, tolls, congestion charges, or the need for extra manpower or additional journeys.

4.3 If the scope of work changes on the day of the service, or if the service takes longer than anticipated due to circumstances beyond our control, we may charge additional fees at our prevailing rates.

4.4 All prices are stated in pounds sterling. If applicable, any taxes or statutory charges will be added to the price at the appropriate rate.

5. Payments

5.1 Unless otherwise agreed in writing, payment is due either in advance or immediately upon completion of the services on the day, as notified to the client at the time of booking.

5.2 We accept payment methods that we notify to the client at the time of booking. The client must ensure that payment details provided are valid and that sufficient funds are available.

5.3 For certain bookings, including larger removals or long-distance moves, we may require a deposit to secure the booking. Deposits are non-refundable except as set out in these Terms and Conditions or as otherwise required by law.

5.4 Where payment is not made when due, we may refuse to commence or continue the services, may retain goods until full payment has been received, and may charge interest on overdue amounts at the statutory rate together with any reasonable recovery costs.

5.5 All goods carried or stored are subject to a lien for all charges due to us. We are entitled to retain or ultimately dispose of some or all of the goods until such time as the outstanding charges are paid in full.

6. Cancellations, Postponements and Delays

6.1 If the client wishes to cancel or postpone a booking, they must notify us as soon as possible through our usual contact methods.

6.2 We operate a tiered cancellation policy. Where the client cancels with more than 7 days notice prior to the scheduled service date, any deposit paid may be refunded or transferred at our discretion. Where cancellation occurs with less than 7 days but more than 48 hours notice, we may retain part or all of any deposit to cover our reasonable losses. Where cancellation occurs with 48 hours notice or less, we reserve the right to charge up to 100 percent of the estimated service cost.

6.3 If the client is not present or ready at the agreed collection time and location, or if we are unable to gain access, waiting time charges may apply, and after a reasonable period we may treat the booking as cancelled by the client and apply applicable cancellation charges.

6.4 In the event of severe weather, road closures, accidents, vehicle breakdown, staff illness, or other events beyond our reasonable control, we may need to cancel, postpone or re-arrange the service. We will use reasonable endeavours to notify the client and to agree a new time or date. Our liability in such circumstances is limited to a refund of any pre-paid amount for the affected service that has not been provided, and we will not be liable for any indirect or consequential losses.

7. Client Responsibilities

7.1 The client is responsible for

Ensuring that adequate and lawful parking is available for the vehicle at both collection and delivery addresses, including arranging any permits or permissions required and covering any applicable parking charges.

Arranging appropriate access to the property, including lifts, stairways and corridors being clear and suitable for moving goods safely.

Packing goods safely and securely, unless packing services have been specifically requested and confirmed as part of the services.

Declaring any fragile, high-value, unusual or heavy items in advance and following any advice we provide on preparation or disassembly.

Ensuring that all goods transported are owned by the client or that the client has the full authority of the owner to enter into the contract.

7.2 The client must not request the transport of prohibited or unlawful goods, including but not limited to

Explosives, flammable or hazardous materials.

Drugs or controlled substances.

Firearms, weapons or ammunition unless fully lawful and declared and agreed in advance.

Perishable goods requiring temperature-controlled transport where such service has not been specifically agreed.

Stolen, counterfeit or otherwise illegal items.

7.3 We reserve the right to refuse to handle or transport any goods that we reasonably believe may present a risk to health, safety, property or compliance with law.

8. Our Responsibilities

8.1 We will use reasonable care and skill in providing the services and will take reasonable steps to protect the client’s property and premises while handling and transporting goods.

8.2 We will provide a suitable vehicle and staff appropriate to the service booked, based on the information provided by the client.

8.3 We will make reasonable efforts to carry out the service at the agreed date and time, but timings are not guaranteed, and we shall not be liable for delays caused by traffic, accidents, weather, roadworks, or other events beyond our reasonable control.

9. Liability and Limitations

9.1 Our liability for loss of or damage to goods is subject to the exclusions and limitations set out in this section and is conditional upon the client complying with these Terms and Conditions.

9.2 We shall not be liable for

Loss or damage arising from the client’s failure to pack goods properly when packing is carried out by the client.

Loss or damage to items that were already defective or fragile in nature and which could not reasonably be moved without risk of damage.

Loss of or damage to cash, jewellery, precious metals, stones, securities, important documents or collections, unless specifically declared to us in writing and accepted by us before the service.

Damage to items or property arising from moving goods through tight or restricted spaces where the client has been advised of the risk and asks us to proceed.

Indirect, special or consequential loss, including loss of profit, loss of business, loss of use, or emotional distress.

9.3 Our total liability for loss of or damage to goods, whether arising from negligence, breach of contract or otherwise, shall be limited to a reasonable sum per item or per consignment, subject to any specific insurance arrangements agreed in writing with the client.

9.4 Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.

9.5 The client must inspect goods and premises as soon as reasonably practicable after completion of the service and must notify us in writing of any apparent loss or damage within a reasonable time. Failure to notify within a reasonable period may prejudice our ability to investigate and may affect any claim.

10. Waste and Disposal Regulations

10.1 We are not a licensed waste carrier for general refuse unless expressly stated. We comply with applicable waste and environmental regulations and will only remove and dispose of items lawfully and in accordance with our authorisations.

10.2 The client must not present for collection any waste or materials that require special licensing or handling, such as hazardous waste, clinical waste, asbestos, chemicals or contaminated materials, unless we have specifically agreed and are authorised to do so.

10.3 Where the service includes the removal and disposal of unwanted items, the client warrants that they have the right to dispose of those items and that they are not stolen, restricted or unlawful to dispose of.

10.4 Any disposal charges, recycling fees or third-party site fees will be passed on to the client and may be charged in addition to our service fees. The client will be informed where such fees are reasonably foreseeable at the time of booking.

11. Insurance

11.1 We maintain insurance appropriate to our business and legal obligations. Details of cover levels and exclusions are available on request.

11.2 The client is encouraged to maintain their own household, contents or commercial insurance that covers goods during removal, transit and storage, including any excess or value above our normal insurance limits.

12. Complaints and Disputes

12.1 If the client is dissatisfied with any aspect of the services, they should contact us as soon as possible to allow us the opportunity to address the issue.

12.2 We will review complaints promptly and aim to respond within a reasonable timescale. The client agrees to co-operate with any reasonable requests for information or evidence to assist our investigation.

12.3 If a dispute cannot be resolved directly, the parties may consider alternative dispute resolution methods, but nothing in this clause prevents either party from taking legal action in the courts.

13. Privacy and Data

13.1 We will process personal data provided by the client in connection with the booking and performance of the services in accordance with applicable data protection laws.

13.2 Personal data will be used for purposes such as administering bookings, providing the services, handling payments, and dealing with enquiries or complaints. We will take reasonable steps to keep personal data secure and will not share it with third parties except where necessary to perform the contract, comply with law, or with the client’s consent.

14. General Provisions

14.1 These Terms and Conditions, together with any booking confirmation or written variation agreed by us, constitute the entire agreement between the client and us and supersede any prior discussions or understandings.

14.2 If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court or competent authority, the remaining provisions shall continue in full force and effect.

14.3 No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy.

14.4 The client may not assign or transfer their rights or obligations under the contract without our prior written consent. We may assign or subcontract our rights and obligations where reasonably necessary to perform the services.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions and any contract between the client and us shall be governed by and construed in accordance with the laws of England and Wales.

15.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter or formation.

By making a booking or using our services, you confirm that you have read, understood and agree to these Terms and Conditions.